Sharad

12.8

years experience
IT & ITES

    Result-oriented professional with over 12 years experience in Account Management, Customer Service Delivery, Release and Project Management having proven track record in Cost Reduction Projects and Automation.

    Education

    • B.Tech (EC), GLA Institute of Technology & Management

    Professional Achievements

    • Designed Mentoring and Cross Skilling framework which reduced top talent attrition by 7%

    • Worked on EAP and ES release segregation and alignment to reduce business disruption by 10%

    • Designed uniform release management plan for Global Development Team

    • Automated recommendation analysis process which saved USD 500000 annually

    • Automated report generation process which saved 1200-man hours per year

    Employment History

    • Professional II at DXC India Pvt Ltd

    • Sr. Software Engineer at Avaya India Pvt. Ltd

    • Software Engineer at Infosys Ltd

    • Network Analyst at HCL Technologies

    Certifications

    • Certified Scrum Master

    • AWS Certified Cloud Practitioner

    • Prince-2

    Awards & Recognitions

    • “Avaya-Innovation and Velocity Award” for automating recommendation analysis.

    • “Avaya-ACS Client Choice Award” 5 times for excellence in customer service delivery

    • Letter of appreciation for automating report generation.

    Designed at Aarts Creative Studio