Result-oriented professional with over 12 years experience in Account Management, Customer Service Delivery, Release and Project Management having proven track record in Cost Reduction Projects and Automation.
B.Tech (EC), GLA Institute of Technology & Management
Designed Mentoring and Cross Skilling framework which reduced top talent attrition by 7%
Worked on EAP and ES release segregation and alignment to reduce business disruption by 10%
Designed uniform release management plan for Global Development Team
Automated recommendation analysis process which saved USD 500000 annually
Automated report generation process which saved 1200-man hours per year
Professional II at DXC India Pvt Ltd
Sr. Software Engineer at Avaya India Pvt. Ltd
Software Engineer at Infosys Ltd
Network Analyst at HCL Technologies
Certified Scrum Master
AWS Certified Cloud Practitioner
“Avaya-Innovation and Velocity Award” for automating recommendation analysis.
“Avaya-ACS Client Choice Award” 5 times for excellence in customer service delivery
Letter of appreciation for automating report generation.