Jaydeep Patel

12

years experience
IT & ITES

    IT Service Delivery / Project Manager with 12 years of experience in leading and managing multiple BI Infrastructure services and Continuous improvement projects simultaneously. Extensive exposure to managing diverse datawarehousing teams in cross-cultural environment within banking and telecom domains.

    Education

    • B.E., University of Pune

    Professional Achievements

    • Achieved partner benefits of 100k+ Euros, and Enabled faster decision making for businesses by driving multiple performance improvement initiatives within an year

    • Strengthened team's Org structure and lowered staff salary costs by 18% in 2 years

    • Improved team's gender diversity from 0% to 25% female employees in 2 years

    • Achieved a manager index score of 98% (employee satisfaction with direct manager) in Vodafone People Survey 2016

    • Assisted senior management in successful expansion of the portfolio of services offered under Business Intelligence function

    International Experience (in months)

    • 12

    Employment History

    • Service Delivery Manager at Teradata India Pvt Ltd

    • Delivery Manager / Project Manager at Vodafone India Services Pvt Ltd

    • Team Lead / BI Consultant Specialist at HSBC Global Technology

    • Customer Support Executive at E2E Serwiz Solutions Pvt Ltd

    Certifications

    • Project Management Professional (PMP)

    • ITIL Expert in IT Service Management

    • Certified Scrum Master (CSM)

    Awards & Recognitions

    • Awarded "Vodafone Customer Experience Excellence (CXX) Ambassador" in 2016

    • Won the "Continual Improvement Champion" prize in Q3-2016

    • Cash reward for expanding an existing yearly service contract by 40k USD in 2018

    Designed at Aarts Creative Studio